Privacy Policy

Shyam Sundari The Jewellers ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you:

• Visit our website (shyamsundarithejewellers.com)
• Contact us through WhatsApp, phone, email, or contact forms
• Visit our physical store at Orderly Bazar, Varanasi
• Make a purchase at our store
• Subscribe to our newsletters or updates

This policy explains our practices regarding collecting, using, maintaining, protecting, and disclosing that information.

Personal Information You Provide: We collect information that you voluntarily provide to us, including:

• Contact Information: Name, phone number, email address, and WhatsApp number when you reach out to us.
• Store Visit Information: When you visit our store, we may collect your name and contact details for invoice purposes.
• Purchase Information: Details of products you purchase, invoice details, and payment records (as required by law).
• Communication Records: Records of your correspondence with us via WhatsApp, phone, email, or in-person.
• KYC Information: For high-value purchases (above ₹2,00,000), we may collect PAN card or Aadhaar details as per regulatory requirements.

Information Collected Automatically: When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies: Small data files stored on your device (see our Cookie section below).

Information We Do NOT Collect:

• We do not collect or store credit/debit card numbers (all card payments are processed through secure bank terminals at our store).
• We do not collect sensitive personal information like biometric data, passwords, or financial account credentials.

We use the information we collect for the following purposes:

• Customer Service: To respond to your inquiries, provide information about our products, and offer assistance.
• Transaction Processing: To process your in-store purchases and maintain purchase records as required by law.
• Invoicing: To generate GST invoices and maintain financial records.
• Communication: To send you updates about new collections, offers, and events (only with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., KYC requirements).
• Business Operations: To improve our products, services, and customer experience.
• Security: To protect our store, website, customers, and prevent fraud.

We Do NOT Sell Your Information: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

When We May Share Information:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, courier services for invoice delivery, IT support). These providers are contractually bound to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation (e.g., to tax authorities).
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction (with appropriate privacy protections).
• With Your Consent: We may share information for other purposes with your explicit consent.

Third-Party Links: Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our Security Measures Include:

• Secure physical storage of customer records and invoices at our store.
• Password-protected access to digital records and systems.
• Regular security reviews of our website and systems.
• Employee training on data protection and confidentiality.
• Secure payment terminals for in-store card transactions.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax laws require retention of invoices for 6-8 years), resolve disputes, and enforce our agreements.

You have certain rights regarding your personal information, subject to applicable laws:

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Grievance Redressal: If you have any concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with the relevant data protection authority in India.

What Are Cookies? Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

How We Use Cookies: Our website uses cookies for:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: To understand how visitors use our website (e.g., Google Analytics). This helps us improve our content and user experience.
• Preference Cookies: To remember your preferences (e.g., language settings).

Your Choices: You can control cookies through your browser settings. You can choose to block or delete cookies. However, this may affect your experience on our website.

Google Analytics: We use Google Analytics to analyze website traffic. Google may use the data collected to contextualize and personalize ads on its own network. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: